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PRIVACY POLICY

Welcome to “Guitar Geek Academy”!

“Guitar Geek Academy” is owned and operated by 1453599 Alberta Ltd.

“Guitar Geek Academy” values your privacy. This notice describes what information we collect, how we use it, and, if necessary, those with whom we share it.

By visiting “Guitar Geek Academy”, you are accepting the practices described in this Privacy Policy. Your use of the Website is also subject to our Terms and Conditions.

Our Privacy Policy is written according to the General Data Protection Regulation (GDPR – European regulation) and the Personal Information Protection and Electronic Documents Act (PIPEDA – Canadian regulation).

GENERAL INFORMATION

The personal data of the users that are collected and processed through the website:

https://guitargeekacademy.com

Will be under responsibility and in charge of:

“Guitar Geek Academy”
1453599 Alberta Ltd
(780) 222-4280

(Hereinafter referred to as “Guitar Geek Academy”).

TYPES OF INFORMATION GATHERED

The information we learn from customers helps personalize and continually improve your experience at “Guitar Geek Academy”. Here are the types of information we gather:

Information You Give Us: You provide information when you search, read and watch the content, purchase a service (guitar lessons), or communicate with us. As a result of those actions, you might supply us with the following information:

  • First and last name
  • Email address
  • Phone number (includes WhatsApp)
  • IP address
  • Payment information
  • Any additional information relating to you that you provide to us directly through our websites or indirectly through our websites or online presence such as ‘cookies’.

“Guitar Geek Academy” will not collect any personally identifiable information about you unless you provide it.

Payment Information: Your credit card and debit card information or payment information will be processed by PayPal (payment platform), which will treat and safeguard your data with total security and with the exclusive purpose of processing the purchase of the services (guitar lessons). “Guitar Geek Academy” reserves the right to contract any payment platform available in the market, which treats your data for the exclusive purpose of processing the purchase of the services.

Please consult PayPal privacy policy here:
https://www.paypal.com/us/webapps/mpp/ua/privacy-full

GOOGLE Analytics: We use Google Analytics provided by Google, Inc., USA (“Google”). These tools and technologies collect and analyze certain types of information, including IP addresses, device and software identifiers, referring and exit URLs, feature use metrics and statistics, usage and purchase history, media access control address (MAC Address), mobile unique device identifiers, and other similar information via the use of cookies. The information generated by Google Analytics (including your IP address) may be transmitted to and stored by Google on servers in the United States. We use the Google Analytics collection of data to enhance the website and platform and improve our service.

Automatic Information: Like many websites, we use “cookies.” We obtain certain types of anonymous information which is not personally identifiable when your web browser accesses “Guitar Geek Academy” or third-party content served by or on behalf of “Guitar Geek Academy” on other websites. Some of the information we collect and analyze includes the Internet protocol (IP) address; computer and connection information such as browser type, version, and connection speed; purchase history; and the content you searched for, viewed, and possibly purchased.

HOW LONG WE KEEP YOUR DATA

Personal data will be retained for as long as necessary to provide our services or as required by applicable laws. If your account remains inactive for a continuous period of 6 months, we may delete your account and associated data to maintain system efficiency. You will receive a notification 30 days prior to the deletion, with a final reminder 7 days before the account and data are permanently removed.

DATA RETENTION AND ACCOUNT INACTIVITY

To maintain system efficiency and provide the best experience to our users, we implement an account inactivity policy as follows:

  1. Inactive Accounts:

    • Accounts are considered inactive if there has been no login or usage activity for a continuous period of 6 months.

  2. Notification Process:

    • Users will be notified via the email address linked to their account at least 30 days before deletion.
    • A final reminder may be sent 7 days prior to the deletion date.

  3. Impact of Deletion:

    • Once an account is deleted, all associated data, including saved content and progress, will be permanently removed. Deleted accounts cannot be recovered.

  4. Exceptions:

    • Data related to active paid subscriptions or ongoing transactions will not be deleted.
    • Certain information, such as transaction records, may be retained as required by law.

  5. User Responsibility:

    • Users are responsible for keeping their contact information accurate and up-to-date to ensure they receive notifications.

HOW WE USE YOUR INFORMATION

In general, we use the information we collect primarily to provide, maintain, protect and improve our current website and services and to develop new services. We use personal information collected through our site as described below and elsewhere in this Policy to:

  • Identify you as a user in our system.
  • Provide the services (guitar lessons).
  • Book the guitar lessons.
  • Process payment for services.
  • Improve our platform, services, website, and how we operate our business.
  • Understand and enhance your experience using our website and services.
  • Send emails through Mail Poet.
  • Respond to your comments or questions and for our support team to provide service.
  • Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
  • Communicate with you about upcoming events and news about products and services offered by “Guitar Geek Academy” and our selected partners.
  • Marketing purposes of “Guitar Geek Academy”.
  • Link or combine your information with other information we get from third parties to help understand your needs and provide you with better service.
  • Protect, investigate and deter against fraudulent, unauthorized, or illegal activity.

HOW DO YOU GET MY CONSENT?

By purchasing a service and providing us with personal information to communicate with you, you consent to our collection and use of your information. You can withdraw your consent by contacting us through the contact form.

SOCIAL NETWORKS

On our website, you will find links and functions linked to different social networks, in which you can share your information.

It is advisable to consult the privacy policy and data protection of each social network used on our website:

(Due to the character limit for this message, the full document will be completed in the next response.)

HOW WE SHARE INFORMATION

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below:

  • Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include providing live and video lessons (Skype, Zoom, FaceTime), processing payments (PayPal), sending email (Mail Poet), analyzing data (Google Analytics), and providing marketing assistance. They have access to personal information needed to perform their functions but may not use it for other purposes.
  • Business Transfers: In the event that “Guitar Geek Academy” creates, merges with, or is acquired by another entity, your information will most likely be transferred. “Guitar Geek Academy” will email you or place a prominent notice on our Website before your information becomes subject to another privacy policy.
  • Protection of “Guitar Geek Academy” and Others: We release personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms and Conditions and other agreements, or protect the rights, property, or safety of “Guitar Geek Academy”, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
  • With Your Consent: Other than as set out above, you will receive notice when personally identifiable information about you might go to third parties, and you will have an opportunity to choose not to share the information.
  • Anonymous Information: “Guitar Geek Academy” uses anonymous browsing information collected automatically by our servers primarily to help us administer and improve the platform and website. We may also use aggregated anonymous information to provide information about the website to potential business partners and other unaffiliated entities. This information is not personally identifiable.
  • Email Address: The email address that you supply to us for purposes of receiving our email communications will never be rented or sold to a third party.

PROTECTING YOUR INFORMATION

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. If transactions are processed on the Website, transaction information is transmitted to and from the Website in encrypted form using industry-standard SSL connections to help protect such information from interception. We restrict authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information.

“Guitar Geek Academy” follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once “Guitar Geek Academy” receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while “Guitar Geek Academy” strives to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

YOUR RIGHTS

You have the following rights in relation to your personal data provided to “Guitar Geek Academy”:

  • Access your personal data.
  • Request the correction of inaccurate data.
  • Request its deletion.
  • Request limitation of the processing of your data.
  • Oppose the treatment of your data.
  • Request your portability.
  • Not be subject to automated individual decisions.

The Users can exercise all these rights by contacting us through the contact information or the contact page and indicating the reason for their request.

Without prejudice to any other administrative appeal or legal action, the User shall have the right to submit a claim to a Control Authority, in particular in the Member State in which they have their habitual residence, place of work, or place of the alleged infringement, if they consider that the processing of their personal data is not appropriate to the regulations or if their rights are not satisfied.

EU MEMBERS’ RIGHTS (GDPR COMPLIANT)

If you are habitually located in the European Union, you have the right to access, rectify, download, or erase your information, as well as the right to restrict and object to certain processing of your information. While some of these rights apply generally, certain rights apply only in limited circumstances.

We describe these rights below:

  • Access and Porting: You can access your information at any time.
  • Rectify, Restrict, Limit, Delete: You can also rectify, restrict, limit, or delete much of your information by contacting us.
  • Object: Where we process your information based on our legitimate interests, or in the public interest, you can object to this processing in certain circumstances.
  • Revoke Consent: Where you have previously provided your consent, you have the right to withdraw your consent to the processing of your information at any time.
  • Complain: You have the right to raise a concern with your local supervisory authority.

For more information on these rights, visit:
https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en

CHILDREN’S ONLINE PRIVACY PROTECTION

We are in compliance with the requirements of the General Data Protection Regulation (GDPR) and The Personal Information Protection and Electronic Documents Act (PIPEDA) regarding the protection of minors’ personal data. We do not collect any information from anyone under 13 years of age. Our website, platform, and services are all directed to people who are at least 18 years old or older.

EDITING AND DELETING INFORMATION

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect. You can change, modify, rectify, and delete your information at any time by contacting us through the contact information.

Inactive accounts will be handled as outlined in the Data Retention and Account Inactivity section above. Please refer to that section for details regarding account inactivity and the deletion process.

To opt out of receiving email communications from Guitar Geek Academy, follow the unsubscribe instructions included in the email. We will process your request within 48 hours. Please note that even if you opt out of marketing emails, we may still send you important administrative messages related to your account or services.

SUPPLIERS AND OTHER THIRD PARTIES

Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information “Guitar Geek Academy” collects from you. If you disclose your information to others, whether other users or suppliers on “Guitar Geek Academy,” different rules may apply to their use or disclosure of the information you disclose to them. “Guitar Geek Academy” does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable.

“Guitar Geek Academy” is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from the “Guitar Geek Academy” site. “Guitar Geek Academy” encourages you to ask questions before you disclose your personal information to others.

CHANGES TO THIS PRIVACY POLICY

“Guitar Geek Academy” will post modifications by date to this Privacy Policy to inform you of any changes. “Guitar Geek Academy” reserves the right to modify this Privacy Policy at any time. Please review it frequently.

ENFORCEMENT

“Guitar Geek Academy” regularly reviews its compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy or “Guitar Geek Academy’s” treatment of personal information by contacting us.

When we receive formal written complaints, it is “Guitar Geek Academy’s” policy to contact the complaining user regarding their concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between “Guitar Geek Academy” and an individual.

CONTACT US

If you have questions or concerns about this Privacy Policy and the handling and security of your data on this site, please contact us through our contact form.